Content protection and problems sending pictures with your BlackBerry

Warning! Out of date content.

If you are having a problem sending pictures when using the resize option with your content protection enabled BlackBerry you should check your media card. Especially when sending the picture without resizing does not pose a problem.

Go to Options / Device / Storage and use the menu button to remove and re-insert the media card. If you get a warning telling you there is an encrypted media card you have to (re)format the card. Part of the previous content protection is still active on the card and only a format removes it.

I suspect a temporary file is being created on the media card when you try to send a picture and use the resize option . Creating the temporary file fails when the media card hasn’t been reformatted. The result is a mail stuck in your queue with a status of ‘resizing 0%’’.

Most common causes for this issue are a security wipe of the device and the device being re-activated or a new device password being specified.